Shipping and delivery

At purelyhomedecor.com, we want every order to reach its destination with clear delivery information and appropriate handling. Whether you are purchasing an area rug for a newly decorated room, ordering custom T-shirts, or choosing personalized gifts for family and friends, we understand that reliable delivery is an important part of your shopping experience.

Our shipping process is designed to make ordering convenient while helping customers understand how products are prepared, dispatched, tracked, and delivered. This policy explains our delivery coverage, order processing procedures, estimated transit times, tracking notifications, address requirements, and the steps to take if a shipment encounters a problem.

We offer free standard shipping on all orders within supported U.S. delivery areas, with no minimum purchase requirement. We also provide free returns on eligible orders under our Returns and Refunds Policy.

Please review the following information before placing an order, particularly if your purchase includes personalized merchandise or is intended for a specific event or delivery date.

1. Free Standard Shipping on All Orders

purelyhomedecor.com provides free standard shipping on all orders delivered to supported locations within the United States.

There is no minimum order value required to qualify for free standard shipping. Customers can purchase a single decorative accessory, one custom T-shirt, an area rug, or several gift items without needing to reach a specified spending threshold.

Eligible standard shipping charges are not added to the order total at checkout.

If optional expedited delivery or another paid shipping service is offered for a particular order, its additional cost will be displayed before the purchase is completed.

Free standard shipping does not guarantee delivery on a particular date. The actual arrival time depends on factors such as product availability, preparation requirements, destination, carrier operations, and circumstances outside our reasonable control.

2. Delivery Coverage Within the United States

purelyhomedecor.com primarily serves customers in supported U.S. delivery areas.

Available delivery destinations depend on the shipping options presented during checkout and the service coverage of our delivery partners.

Before completing your purchase, enter your full delivery address and confirm that the checkout system accepts the destination.

Some locations may have limited carrier service, additional delivery restrictions, or different transit times. Certain remote addresses, military delivery addresses, U.S. territories, and other special destinations may not be supported for every product or shipping method.

If your address cannot be accepted at checkout, please contact customer support before placing the order.

We will review the available information and clarify whether a suitable delivery option can be arranged.

3. Order Processing and Preparation

After an order is submitted, the information is reviewed so that the selected merchandise can be prepared for fulfillment.

Order processing may include confirming product availability, checking order details, preparing items for shipment, completing any required personalization, and arranging packaging.

For standard, ready-to-ship products, preparation requirements may differ from those for custom-printed T-shirts, personalized gifts, or other made-to-order merchandise.

Processing begins after the order has been successfully submitted and any required payment authorization has been completed.

We aim to prepare orders within a reasonable period. However, preparation times may vary depending on product type, order volume, inventory availability, and customization requirements.

An order confirmation does not necessarily mean that the parcel has already been dispatched.

4. Estimated Processing and Delivery Times

Delivery generally involves two stages: order processing and carrier transit.

The processing period covers the time needed to prepare an order for shipment. Transit time begins when the parcel enters the carrier’s delivery network.

For planning purposes, the following estimates may be used where applicable:

• Order processing: Approximately 1–3 business days for standard, ready-to-ship merchandise.
• Standard transit: Approximately 3–7 business days after dispatch.
• Estimated total delivery time: Approximately 4–10 business days from order placement for eligible standard orders.

These are general estimates rather than guaranteed delivery commitments. Personalized products, custom-printed apparel, oversized rugs, remote destinations, or other special orders may require additional time.

Business days generally exclude weekends and U.S. public holidays. The actual schedule may also depend on the carrier’s operating calendar.

If a specific delivery estimate is shown during checkout or confirmed for your order, please refer to that information when planning your purchase.

5. Personalized Products and Custom T-Shirts

Some products available through purelyhomedecor.com may require customization before shipment.

Custom T-shirts, printed apparel, personalized gifts, and other made-to-order items may need additional time for design preparation, printing, production, inspection, or packaging.

The processing period may therefore differ from that of standard merchandise.

Customers should review the product listing for any available production information and submit customization details carefully when ordering.

If your purchase includes both ready-to-ship and customized items, the shipment arrangement may depend on the products selected and the fulfillment process available for the order.

Where separate shipments are necessary or applicable, relevant information will be provided when available.

We recommend allowing sufficient time when ordering personalized merchandise for birthdays, celebrations, holidays, or other occasions.

6. Shipping of Area Rugs and Larger Items

Area rugs and larger home decor products may require different packaging and transportation arrangements from smaller accessories.

Depending on the product’s dimensions, material, and construction, an item may be folded, rolled, wrapped, or otherwise protected for shipment.

Packaging methods are selected with the aim of protecting the merchandise during ordinary transportation.

Larger parcels may be subject to carrier-specific size restrictions or delivery arrangements. These factors can affect the available shipping service and estimated arrival time.

When your order contains a large or unusually shaped item, please ensure that the delivery address is accessible to the carrier and that someone can receive the parcel where required.

If the product listing or checkout provides specific delivery instructions, review them before completing the purchase.

7. Order Confirmation and Shipping Notifications

After successfully placing an order, you may receive an order confirmation at the email address provided during checkout.

This confirmation may include your order reference, selected products, quantities, and other purchase details.

Once the parcel has been dispatched, a shipping notification may be sent with tracking information when available.

Please check your inbox, spam folder, and junk folder if you cannot locate an expected message.

If you have not received an order confirmation or shipping notification after a reasonable period, contact customer support with your name, order details, and approximate purchase date.

We will review the available information and help clarify the status of your order.

8. Shipment Tracking

When tracking is available, customers can use the supplied tracking reference to follow the parcel’s progress through the carrier’s system.

Tracking information may show events such as shipment creation, carrier acceptance, transit between facilities, arrival at a local distribution center, or delivery.

Please be aware that tracking details may not appear immediately after a shipping label is created. The carrier may need time to collect the parcel and record its first physical scan.

Updates may also be delayed while a parcel moves between facilities or awaits processing.

If the tracking page has not changed for several business days beyond the expected transit period, contact customer support with your order number and tracking reference.

We will review the available information and explain the appropriate next steps.

9. Accurate Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please verify the following information before submitting your order:

• Recipient’s full name.
• Street address and apartment or unit number, where applicable.
• City, state, and ZIP code.
• A valid contact email address.
• Any additional delivery information requested by the checkout process.

Incomplete addresses, incorrect ZIP codes, missing unit numbers, or other inaccuracies may cause delays or prevent successful delivery.

If you discover an error after placing an order, contact customer support as soon as possible.

We will review whether the address can still be corrected. Once an order has entered fulfillment or been transferred to a carrier, changes may no longer be possible.

Customers should not assume an address correction has been completed until confirmation is provided.

10. Changing a Delivery Address

If you need to send an order to a different address, please contact customer support promptly after placing the order.

Whether an address change can be made depends on the order’s processing status and the shipping service involved.

Before dispatch, it may be possible to update certain delivery details. After a parcel has been handed to the carrier, changes may be restricted or unavailable.

For security and order accuracy, we may need to verify reasonable details before considering an address change.

If the parcel has already been dispatched, the carrier may offer limited delivery-management options through its own service.

Any such options are subject to the carrier’s terms, available features, and delivery restrictions.

11. Receiving Your Delivery

Please ensure that the delivery address is suitable for receiving parcels and that the recipient can access the delivery location.

Depending on the carrier and service, the parcel may be left at a designated location, delivered to a reception area, placed in an approved parcel locker, or handed to a recipient.

Signature requirements and delivery procedures may vary by shipping method.

If you live in an apartment building, condominium, gated community, or other property with restricted access, consider providing complete delivery instructions where the checkout process permits.

We recommend checking the tracking information and delivery notifications when your parcel is approaching its destination.

12. Delivery Attempts and Access Problems

A carrier may be unable to complete delivery if the address is inaccessible, the recipient is unavailable when a signature is required, or additional access information is needed.

Depending on the service, the carrier may attempt delivery again, leave a notice, redirect the parcel to an authorized collection location, or return it to the sender.

These procedures are determined by the carrier and may vary by destination.

If tracking indicates an unsuccessful delivery attempt, follow the carrier’s instructions or contact customer support for assistance.

Please act promptly when a parcel requires collection or a delivery arrangement to prevent unnecessary delays.

13. Delayed Shipments

Although we aim to provide reliable shipping information, delays can occur during order preparation or transportation.

Possible causes include severe weather, high shipping volumes, carrier backlogs, transportation interruptions, incorrect address details, operational disruptions, or other unforeseen events.

If your order has not arrived within the estimated delivery period, first review the latest tracking information.

If the shipment remains delayed, contact customer support with your order number and tracking reference, if available.

We will review the information accessible to us and help determine whether additional follow-up is appropriate.

Delivery estimates are not guaranteed unless a specific commitment has been expressly offered. This does not remove any obligations or remedies that apply under law when an order is not delivered as required.

14. Lost or Missing Parcels

If tracking has stopped updating or your parcel appears to have been lost in transit, please contact customer support.

Provide the order number, tracking reference, and a brief description of the situation.

We may review shipment records and available carrier information to determine the appropriate next steps.

Depending on the circumstances, further investigation with the carrier may be necessary.

If the parcel is confirmed lost or cannot be delivered, the available resolution will depend on the order status, applicable policies, and legal requirements.

We will not use this policy to exclude any refund, replacement, or other remedy required by applicable law.

15. Tracking Shows Delivered but the Parcel Is Missing

If tracking indicates that your order has been delivered but you cannot locate it, we recommend checking the usual delivery locations first.

These may include:

• Your front door, porch, or designated delivery area.
• Your mailbox or parcel locker, where applicable.
• A building reception desk or mailroom.
• Another household member’s possession.
• A neighbor’s property, where appropriate.
• Any alternate location identified in the carrier’s delivery notice.

Please also check whether the carrier’s tracking page contains a delivery photograph or additional instructions.

If the parcel remains missing, contact customer support with your order number and tracking details.

We will review the available information and explain what further steps may be appropriate.

16. Damaged Parcels and Merchandise

If an order arrives with visible packaging damage or damaged merchandise, please contact customer support as soon as reasonably possible.

When practical, photograph the outer packaging, shipping label, protective materials, and affected product.

Retain the packaging until the matter has been reviewed, where feasible.

For area rugs, inspect the material and visible surface for signs of damage. For custom T-shirts, check the printing, garment condition, and selected design. For decorative products, check that components are intact and that the item matches the order.

Please avoid washing, repairing, or permanently altering the product before contacting us.

We will review the circumstances and explain the available options under our policies and applicable consumer protection requirements.

17. Incorrect or Incomplete Shipments

If you receive the wrong product, an incorrect design, an unexpected variation, or a parcel missing an item that should have been included, please notify customer support.

Include your order number and describe the difference between the items ordered and those received.

Photographs of the products, packaging, labels, or order documentation may help us verify the issue.

If a fulfillment error is confirmed, we will explain how it can be corrected.

Customers will not be charged additional return shipping fees to correct a verified fulfillment error for which we are responsible.

18. Multiple Packages and Split Shipments

Some orders may contain products that require different preparation or fulfillment arrangements.

For example, an order containing an area rug, a custom T-shirt, and a personalized gift may involve different packaging requirements or preparation times.

Where necessary and supported by our fulfillment process, products may be shipped in separate parcels.

If multiple packages are used, tracking details may be provided separately for each shipment.

The packages may arrive on different dates even though they belong to the same order.

If one parcel arrives and another remains outstanding beyond its estimated delivery period, contact customer support with the order number and any tracking references available.

19. Orders Containing Pre-Order or Temporarily Unavailable Products

Some products may have limited availability or require additional preparation before they can be dispatched.

Where an item is identified as a pre-order, made-to-order product, or otherwise subject to a special preparation period, the relevant information should be reviewed before checkout.

An order containing products with different availability dates may require additional coordination.

If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate resolution, which may include an updated fulfillment arrangement or cancellation and a refund where applicable.

We will handle such situations in accordance with the relevant purchase terms and applicable law.

20. Shipping Restrictions and Undeliverable Addresses

Delivery availability depends on the carrier service, destination, parcel dimensions, and product characteristics.

Certain addresses may be excluded because of carrier restrictions, access limitations, or other delivery constraints.

If a parcel cannot be delivered because an address is incomplete, incorrect, or unsupported, we will review the circumstances and explain the available options where possible.

Additional delivery arrangements may depend on the carrier and the stage of shipment.

Please verify the destination before completing checkout to reduce the risk of an unsuccessful delivery.

Where an order cannot be fulfilled as agreed, applicable consumer rights and remedies remain unaffected.

21. Shipping for Gifts and Special Occasions

If you are ordering a personalized gift, custom T-shirt, or home decor item for a specific date, please allow sufficient time for both preparation and transit.

Production or customization can require additional time beyond the ordinary processing period.

Delivery dates may also be affected by weekends, public holidays, weather, and carrier capacity.

Unless a specific delivery commitment is expressly confirmed, estimated arrival dates should be treated as planning guidance rather than a guarantee.

If the product is intended for a birthday, wedding, housewarming, holiday, or other event, we recommend placing the order well in advance.

22. Carrier Selection and Shipping Methods

Shipping methods depend on product dimensions, destination, availability, and the carrier services accessible to our fulfillment process.

We may use suitable third-party shipping providers to transport orders to customers.

The carrier selected for an order may differ according to the parcel’s size, weight, route, and service requirements.

Where tracking is available, the relevant information will be supplied when the shipment is processed.

Carrier names, service features, and delivery procedures may change over time.

Customers should follow the instructions associated with the shipping service assigned to their parcel.

23. Customs, Duties, and International Deliveries

purelyhomedecor.com primarily serves supported U.S. delivery areas. International shipping is not guaranteed to be available for every product or destination.

If an international delivery option is expressly offered during checkout, additional terms may apply.

Depending on the destination, international shipments may be subject to customs procedures, import restrictions, duties, taxes, or other charges imposed by the relevant authorities.

Any applicable charges and responsibilities will depend on the shipping arrangement and relevant law.

Customers should review the delivery information provided during checkout and check with the appropriate authorities if they need further information about import requirements.

24. Shipping Costs and Optional Delivery Services

Standard shipping is free on all orders within supported U.S. delivery areas, with no minimum purchase requirement.

If optional delivery upgrades are offered, their prices and relevant conditions will be displayed before the order is completed.

Such options may include faster transit services or other carrier-supported arrangements.

The availability of an upgrade depends on the product, destination, and shipping provider.

Optional shipping charges will be handled according to the terms shown at checkout and applicable law.

25. Returns and Return Shipping

Our standard shipping arrangements are separate from the procedures used to return merchandise.

purelyhomedecor.com offers 30-day free returns on eligible merchandise, with complimentary standard return shipping when the return is arranged through our designated process.

Customers should contact support before sending merchandise back to ensure that the correct return instructions are provided.

For damaged, defective, incorrect, or materially misdescribed merchandise, we will review the circumstances and explain the available options under our policies and applicable law.

For complete eligibility requirements, please consult our Returns and Refunds Policy.

26. Delivery Notifications and Customer Communication

We may use the email address or other contact details provided during checkout to send order acknowledgements, dispatch notifications, tracking details, or information about delivery problems.

Customers are responsible for providing accurate contact information and checking relevant messages.

If you believe that an email concerning your order is suspicious, avoid opening unfamiliar links or sharing confidential information until the message has been verified.

If you need clarification about a shipping notification, contact customer support through the contact options published on purelyhomedecor.com.

27. Customer Responsibilities

To help ensure successful delivery, customers are responsible for:

• Providing a complete and accurate shipping address.
• Reviewing product selections and quantities before checkout.
• Checking any special preparation information for customized merchandise.
• Monitoring available shipment tracking.
• Following carrier instructions when a delivery attempt is unsuccessful.
• Contacting support when a shipment encounters a significant problem.
• Retaining relevant order information until delivery is complete.
• Providing reasonable supporting details when reporting damage or an incorrect shipment.

These responsibilities are intended to help resolve shipping questions efficiently. They do not remove obligations or consumer remedies that apply under law.

28. Privacy and Shipping Information

Personal information associated with an order may be used to prepare shipments, generate shipping labels, communicate delivery updates, and investigate delivery concerns.

Information may be shared with shipping carriers, fulfillment providers, and other service providers when reasonably necessary to complete delivery or provide requested assistance.

We aim to handle personal information in accordance with our Privacy Policy and applicable U.S. privacy laws.

Please avoid sending passwords, complete payment card numbers, or other unnecessary sensitive information in shipping enquiries.

For additional details about the collection, use, and disclosure of personal information, please review our Privacy Policy.

29. Events Outside Our Reasonable Control

Certain circumstances may delay or interrupt shipping despite reasonable preparation and coordination.

Examples include severe weather, natural disasters, public emergencies, transportation shutdowns, labor disruptions, carrier system outages, and government restrictions.

If such an event affects an order, we will review the available information and provide relevant updates where reasonably possible.

The appropriate response depends on the circumstances, the status of the order, and applicable law.

Nothing in this section removes any mandatory legal obligation concerning delivery, refunds, or accepted purchases.

30. Updates to This Shipping Policy

We may revise this policy to reflect changes in carrier services, product handling requirements, delivery coverage, fulfillment procedures, or applicable legal requirements.

The latest version will be published on purelyhomedecor.com.

Where applicable law requires notice or consent for a change, we will take the steps required by law.

Updates will not retroactively remove contractual or statutory rights associated with existing purchases.

Customers are encouraged to review this policy before placing an order when delivery timing or destination requirements are especially important.

31. Contact Us About Shipping and Delivery

If you have questions about delivery coverage, order preparation, shipment tracking, address corrections, delayed parcels, or damaged deliveries, please use the customer support contact options available on purelyhomedecor.com.

When contacting us, include your order number, tracking reference if available, and a brief description of the issue.

For damaged or incorrect merchandise, photographs may help us understand the problem.

Our team will review the available information and explain the appropriate next steps under the relevant policies and applicable law.

32. Our Delivery Commitment

At purelyhomedecor.com, we aim to provide a straightforward delivery experience for customers purchasing area rugs, custom T-shirts, decorative home products, and personalized gifts.

Our shipping approach focuses on:

• Free Standard Shipping: Available on all orders within supported U.S. delivery areas.
• No Minimum Order: Customers do not need to reach a specified spending threshold.
• Clear Processing Information: Guidance about preparation and estimated transit times.
• Shipment Tracking: Tracking details when available through the assigned carrier.
• Product-Appropriate Handling: Packaging considerations for textiles, rugs, and decorative merchandise.
• Delivery Assistance: Support for delays, missing parcels, damaged goods, and incorrect shipments.
• Complimentary Eligible Returns: Free standard return shipping through our designated process.
• Customer Information Protection: Responsible handling of information used for fulfillment.
• Respect for Consumer Rights: Compliance with applicable legal obligations and remedies.

We appreciate your trust in purelyhomedecor.com and aim to make delivery information easy to understand from the moment you place an order until your merchandise arrives.

Thank you for shopping with purelyhomedecor.com.

purelyhomedecor.com — Home decor, area rugs, custom T-shirts, and distinctive gifts, delivered with free standard shipping throughout supported U.S. delivery areas.