Devoluciones

At purelyhomedecor.com, we want you to feel confident when choosing products to personalize your living space, express your style, or find a thoughtful gift. Whether you are shopping for area rugs, custom T-shirts, decorative home accents, or personalized gifts, we understand that the right product should suit your expectations and intended use.

We recognize that online purchases sometimes do not work out as planned. A design may not fit your room, a gift may not be quite right, or an item may arrive with a problem that needs attention. Our returns process is designed to help customers understand their options and resolve eligible return requests clearly and fairly.

We offer 30-day free returns and free shipping on all orders within supported U.S. delivery areas. Eligible returns can be arranged through our designated return process without an additional standard return shipping charge.

This Returns and Refunds Policy explains the conditions for returning merchandise, the treatment of personalized products, the procedure for reporting damaged or incorrect orders, and the steps involved in receiving a refund.

1. Our 30-Day Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

This period allows you to examine the merchandise, check its condition, review the product specifications, and determine whether the item meets your needs.

For a standard change-of-mind return, the merchandise must satisfy the applicable eligibility and condition requirements described in this policy.

We recommend inspecting your order soon after delivery, particularly if it contains a custom-printed T-shirt, an area rug, or a personalized home decoration intended for a specific occasion.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact customer support promptly. These situations may be handled differently from ordinary change-of-mind returns.

Nothing in this policy is intended to limit consumer rights or remedies that cannot legally be restricted under applicable U.S. law.

2. Free Shipping and Complimentary Returns

purelyhomedecor.com offers free standard shipping on all orders within supported U.S. delivery areas, with no minimum purchase requirement.

We also provide complimentary standard return shipping for eligible merchandise when the return is arranged through our designated process.

Customers do not need to meet a spending threshold to qualify for eligible standard shipping, and no standard return shipping charge applies to an approved qualifying return.

Optional expedited delivery services, if offered, may involve an additional fee that will be disclosed before checkout.

Please contact customer support before returning an item. We will explain the appropriate return method and provide any necessary instructions.

If you arrange return shipping independently without authorization, the cost may not be reimbursed unless reimbursement is required by law.

3. General Return Eligibility

Eligibility depends on the product category, its condition, the reason for the return, and the date of delivery.

For a standard change-of-mind return, merchandise should generally meet the following conditions:

• The return request is submitted within 30 calendar days of delivery.
• The item was purchased directly through purelyhomedecor.com.
• The merchandise corresponds to the original order.
• The product is unused and remains in suitable return condition.
• Original packaging, protective materials, tags, and accessories are retained where applicable.
• All included components are returned with the item.
• The product has not been damaged through misuse, improper handling, or unauthorized alteration.

Different requirements may apply to personalized products and merchandise that arrives defective, damaged, incorrectly supplied, or materially different from its description.

If you are uncertain whether an item qualifies for a return, contact customer support before sending it back.

4. Area Rugs and Home Floor Coverings

Area rugs can influence the appearance, comfort, and layout of a room. We understand that selecting the right size, color, pattern, and texture is important.

Before purchasing a rug, please review the dimensions, material information, color options, and product photographs provided in the listing.

For a standard change-of-mind return, an eligible rug should generally remain unused, unwashed, and in its original condition. It should not show signs of installation-related damage, staining, pet damage, cutting, or other alterations.

Please retain the original protective wrapping where practical and package the rug securely to prevent damage during transportation.

If a rug arrives with a manufacturing defect, significant damage, an incorrect size compared with the confirmed order, or a material discrepancy from its description, contact customer support.

We will review the details and explain the available options under this policy and applicable law.

5. Custom T-Shirts and Printed Apparel

Custom T-shirts and printed apparel may feature selected designs, graphics, text, colors, or other product variations.

For a standard change-of-mind return, eligible apparel should generally be unworn, unwashed, unaltered, and returned in suitable original condition with applicable tags and packaging.

Please check the size information, selected color, design, and customization details before submitting your order.

Washing, ironing, printing additional graphics, removing identifying tags, or altering the garment may affect eligibility for a voluntary change-of-mind return.

If a T-shirt arrives with a printing defect, an incorrect design, a material discrepancy, or a size different from the confirmed order, contact customer support for assistance.

Personalized apparel may be subject to additional return conditions where disclosed before purchase and permitted by applicable law. Such conditions do not automatically eliminate remedies for defective or incorrectly produced merchandise.

6. Personalized and Custom-Printed Merchandise

Some products may be customized with names, initials, photographs, messages, selected colors, or other customer-provided details.

Because personalized merchandise may be prepared specifically for an individual order, its return eligibility can differ from that of standard products.

Before confirming a purchase, carefully review spelling, capitalization, image selection, dimensions, design placement, and all other customization details.

For a voluntary change-of-mind return, a correctly produced personalized item may be subject to specific restrictions disclosed before purchase and permitted by applicable law.

If the product contains an error that differs from the information you submitted or confirmed, please contact customer support with your order number and a description of the discrepancy.

We will review the circumstances and explain the available options. Customization does not automatically remove rights relating to defective, incorrectly produced, or materially misdescribed merchandise.

7. Home Decor and Decorative Accessories

Decorative merchandise may include wall accents, decorative textiles, display pieces, table accessories, and other items intended to complement a living space.

For a standard change-of-mind return, eligible items should generally remain unused, unmodified, and in their original condition.

Please return detachable components, mounting accessories, decorative elements, and accompanying instructions where applicable.

If an item has been permanently installed, modified, painted, glued, or otherwise altered, it may no longer qualify for a voluntary change-of-mind return.

However, if the merchandise arrives broken, incomplete, defective, or materially different from its listing, please contact customer support.

We will review the issue based on the product information, order details, and circumstances of delivery.

8. Gifts and Gift Orders

We understand that many products purchased through purelyhomedecor.com may be intended as gifts for birthdays, holidays, housewarming events, anniversaries, or other occasions.

If you are purchasing a gift, we recommend reviewing the product specifications and allowing sufficient time for preparation and delivery.

If a gift recipient wishes to return an item, they may contact customer support to discuss the available options.

Refunds are generally issued to the original purchaser’s payment method. An exchange or alternative arrangement may be available where supported and legally permitted.

Proof of purchase or reasonable order verification may be required.

Personalized gifts may have different eligibility requirements from standard merchandise, particularly when an item was correctly produced according to the confirmed customization details.

9. Incorrect Items or Variations

If you receive a product that does not match your order, please contact customer support as soon as reasonably possible.

Examples include receiving the wrong rug design, an incorrect T-shirt color, a different printed graphic, or an item that does not match the confirmed product variation.

Please provide your order number and explain the difference between the merchandise ordered and the merchandise received.

Photographs of the item, product label, packaging, or relevant design details may help us verify the issue.

If a fulfillment error is confirmed, we will explain how the issue can be corrected. Customers will not be charged additional return shipping fees to correct a verified fulfillment error for which we are responsible.

10. Damaged Products Upon Arrival

If your merchandise arrives damaged, please contact customer support promptly after discovering the problem.

Damage may include tears in fabric, printing defects, broken decorative components, stains that were present upon delivery, or damage to a rug or other product during transportation.

Please provide your order number, a brief description of the issue, and photographs of the affected merchandise where practical.

For shipping-related damage, photographs of the outer packaging and protective materials may also be helpful.

We recommend retaining the packaging until the issue has been reviewed.

Please do not attempt repairs, wash the item, apply cleaning chemicals, or make permanent alterations before contacting us, as these actions may make it more difficult to assess the original condition.

11. Defective or Poor-Quality Merchandise

If a product has a defect that materially affects its appearance, construction, or intended use, contact customer support.

Examples may include a rug with a significant manufacturing defect, a T-shirt with a printing error, a decorative item with a broken component upon arrival, or a product that does not meet the stated specifications.

Please explain the problem and provide photographs where appropriate.

We may request additional information to understand the nature and extent of the issue.

Depending on the circumstances, an appropriate remedy may include a replacement, repair, refund, or another resolution required or permitted by applicable law.

A qualifying defect-related request will not automatically be treated as an ordinary change-of-mind return.

12. Products That Differ From Their Descriptions

We aim to provide product listings that accurately explain relevant features, including dimensions, materials, colors, designs, and customization options.

If the merchandise received differs materially from the product description or the specifications confirmed in your order, contact customer support.

For example, a rug may have a materially different stated size, a custom T-shirt may contain the wrong design, or a decorative item may differ from an agreed customization.

Please identify the relevant product listing and explain which details do not match.

We will review the available information and explain the appropriate next steps.

Where merchandise does not conform to the applicable purchase agreement, consumer rights and remedies under applicable law remain unaffected.

13. Color, Size, and Display Differences

The appearance of colors may vary because of screen settings, lighting conditions, photography, and differences between display devices.

For rugs, printed apparel, and home decorations, we encourage customers to review all available photographs and product specifications before purchasing.

Minor visual differences that are consistent with the listing and disclosed product characteristics do not automatically constitute a defect.

However, a substantial discrepancy between the merchandise received and the agreed specifications may require further review.

If you believe the item differs materially from the description, contact customer support with the relevant details.

14. How to Start a Return

To request a return, contact the customer support service available through purelyhomedecor.com.

Please provide the following information where applicable:

• Your order number.
• The product name or description.
• The date the order was delivered.
• The reason for the return.
• A description of any damage or discrepancy.
• Photographs or supporting information, if relevant.

Our team will review the request and explain whether the merchandise appears eligible for return.

Please wait for the return instructions before sending the product back. This helps ensure that the parcel is sent to the correct destination and can be matched to your order.

15. Return Authorization and Shipping Instructions

Some returns require authorization before the merchandise is shipped.

After reviewing your request, we may provide a return reference, approved return address, prepaid shipping label, or other necessary instructions.

Please follow the instructions provided for your specific return.

Do not send merchandise to an unconfirmed address or combine items from separate orders unless customer support has approved the arrangement.

Oversized rugs, multiple-item returns, and other products requiring special packaging may need additional handling instructions.

Following the approved process helps reduce shipping complications and supports an efficient review.

16. Preparing Products for Return

Please package returned merchandise carefully to help protect it during transportation.

Before sending a return:

1. Confirm that your return request has been reviewed.
2. Check that the correct product and all applicable components are included.
3. Retain original packaging where practical.
4. Fold or roll textiles according to their construction and available packaging guidance.
5. Protect printed surfaces and decorative components from friction, moisture, and pressure.
6. Ensure that loose accessories cannot move freely inside the parcel.
7. Include the return reference or requested paperwork.
8. Attach the approved shipping label, if provided.

Please avoid adding damage or making changes to the item before shipping it.

If you are unsure how to package a rug, garment, or decorative item, contact customer support before sending the parcel.

17. Free Return Shipping

Eligible returns qualify for complimentary standard return shipping when arranged through our designated process.

Depending on the product and return circumstances, we may provide a prepaid shipping label or another approved return method.

Please use the carrier and instructions specified for your return.

If you choose an independent shipping service without authorization, the cost may not be reimbursed unless reimbursement is required by law.

We recommend keeping the shipping receipt and tracking reference until the return has been completed.

If the approved label is unavailable or does not work, contact customer support before arranging an alternative shipment.

18. Partial Returns

You may request a return for one or more eligible products without necessarily returning the entire order.

For example, you may wish to keep a custom T-shirt while returning an eligible decorative item or area rug.

For an approved partial return, the refund generally reflects the amount paid for the accepted returned merchandise, together with any applicable refundable tax adjustment.

Promotional discounts may affect the calculation where the disclosed offer conditions and applicable law permit.

Because eligible orders receive free standard shipping, no standard shipping fee will be deducted from a qualifying return refund.

19. Exchanges and Replacement Options

If you would prefer another available product, color, size, or design, contact customer support to discuss the available options.

An exchange depends on inventory availability, the condition of the original item, and the applicable return requirements.

For custom-printed or personalized merchandise, a direct exchange may not be available if the replacement requires a new customization process.

If an exchange cannot be arranged, you may be able to return an eligible item and place a new order.

Where merchandise arrives defective, damaged, or incorrectly supplied, a replacement or another appropriate remedy may be available depending on the circumstances and applicable law.

We will explain the available options before you proceed.

20. Inspection of Returned Merchandise

Returned items may be inspected after arrival.

The review may consider the item’s condition, completeness, packaging, product category, customization details, and compliance with the applicable return requirements.

For textiles and apparel, the inspection may consider whether the item has been worn, washed, stained, altered, or otherwise changed after delivery.

For rugs and decorative products, the inspection may consider use, installation, cutting, cleaning, staining, and other alterations where relevant.

If a voluntary change-of-mind return does not meet the disclosed eligibility conditions, we will explain the reason and any available options.

Inspection requirements do not eliminate legal remedies for qualifying defective, damaged, incorrectly supplied, or materially misdescribed merchandise.

21. Refund Eligibility

Refunds may be available for approved returns, successfully canceled orders, verified fulfillment errors, and other circumstances requiring reimbursement.

For standard change-of-mind returns, the merchandise must satisfy the applicable eligibility requirements.

For defective or incorrectly supplied merchandise, the appropriate resolution depends on the nature of the issue, the purchase terms, and applicable law.

Personalized products may have specific voluntary return conditions where these were properly disclosed before purchase and are legally permitted.

If you are uncertain whether a product qualifies for a return, contact customer support before shipping it.

22. Refund Processing Time

For approved voluntary returns, we aim to process refunds within 5–10 business days after receiving and inspecting the returned merchandise.

Once the refund has been initiated, your bank or payment provider may require additional time to post the credit to your account.

Processing times may vary depending on the original payment method and the financial institution involved.

Where applicable law requires a different refund deadline, that legal requirement takes precedence.

If the refund has not appeared after the expected period, contact customer support with your order number and return reference, if available.

23. Refunds to the Original Payment Method

Refunds are generally issued to the original payment method used for the purchase.

For example, a purchase paid by credit or debit card will normally be refunded through the original card transaction.

If your card has expired or been replaced, the card issuer may still be able to route the refund to the associated account.

If the original account has been closed, contact your financial institution for guidance and inform customer support if additional assistance is needed.

Alternative arrangements may be considered where appropriate and legally permitted.

24. Refund Amounts and Applicable Taxes

An approved refund generally covers the amount paid for the accepted returned merchandise and any applicable refundable sales tax.

For partial returns, the refund will generally be calculated for the accepted items.

Promotional discounts may be reflected in the refund calculation according to the applicable offer conditions and law.

Since eligible orders receive free standard shipping, no standard delivery fee will be deducted from a qualifying return refund.

Optional expedited shipping charges or other separately purchased services will be handled according to the terms disclosed at checkout and applicable law.

25. Order Cancellations

If you need to cancel an order, contact customer support as soon as possible.

We will review whether cancellation is possible based on the order’s current status.

Orders that have not entered fulfillment may be easier to cancel than those already prepared for dispatch.

Custom-printed or personalized merchandise may require additional consideration if production has begun, subject to the terms disclosed before purchase and applicable law.

Once a parcel has been dispatched, it may no longer be possible to stop delivery, and the standard return process may apply.

If a paid order is successfully canceled, an appropriate refund will be arranged according to the applicable terms and legal requirements.

26. Lost or Delayed Return Shipments

If a return parcel is delayed or appears to be lost, contact customer support with your return reference and tracking information.

Please retain the shipping receipt where available.

We will review the available carrier records and investigate where appropriate.

The resolution may depend on the shipping arrangement, available evidence, and applicable law.

Customers will not automatically be held responsible for a shipping failure involving a return service arranged by us.

If you have difficulty tracking an approved return, contact support before sending another parcel or arranging a replacement shipment.

27. Gift Returns

If you received a gift purchased through purelyhomedecor.com, you may contact customer support to discuss the available options.

Eligibility may depend on the original purchase details, product condition, and applicable return requirements.

Refunds are generally issued to the original purchaser’s payment method.

An exchange or another arrangement may be available where supported and legally permitted.

Proof of purchase or reasonable verification may be required to identify the original order.

Personalized gifts may have different return options depending on whether the item was correctly produced according to the confirmed customization details.

28. Returns Requested After 30 Days

A standard change-of-mind return requested after the 30-day period may not qualify for our voluntary return program.

However, defective merchandise, warranty claims, incorrect orders, and other legally protected issues may be subject to different requirements.

If you believe an item has a qualifying problem, contact customer support and provide the relevant purchase information.

We will assess the request according to the applicable policy, any relevant product guarantee, and consumer protection requirements.

Nothing in this section limits rights that cannot lawfully be restricted.

29. Warranty Coverage and Product Guarantees

Certain merchandise may include a manufacturer’s warranty or a separate product guarantee.

Coverage, duration, and claim procedures depend on the relevant item and the warranty terms provided.

If you believe a product has a defect covered by a warranty, review the accompanying documentation and contact customer support if you need help identifying the appropriate procedure.

A warranty claim may involve repair, replacement, refund, or another remedy depending on the applicable terms and law.

This voluntary return policy does not replace an applicable warranty or eliminate consumer rights that cannot legally be waived.

30. Privacy During the Returns Process

Information submitted with a return request may be used to verify the order, assess eligibility, arrange return shipping, investigate a product concern, and process a refund.

We aim to handle personal information in accordance with our Privacy Policy and applicable U.S. privacy laws.

Please provide only the information reasonably necessary to resolve your request.

For your security, do not send passwords, complete payment card numbers, card security codes, or other unnecessary sensitive information in ordinary return correspondence.

31. Consumer Protection and Legal Rights

This voluntary return policy operates alongside applicable U.S. federal and state consumer protection laws.

Depending on the circumstances, customers may have rights relating to defective merchandise, inaccurate product descriptions, warranties, delivery problems, refunds, and other aspects of a purchase.

Product-specific return conditions apply only to the extent permitted by law and do not eliminate statutory remedies for qualifying defective or incorrectly supplied merchandise.

Nothing in this policy is intended to waive, exclude, or restrict a right or remedy that cannot legally be waived, excluded, or restricted.

32. Changes to This Returns Policy

We may update this policy to reflect changes in product categories, return procedures, fulfillment arrangements, or applicable legal requirements.

The latest version will be published on purelyhomedecor.com.

Where applicable law requires additional notice or consent for a change, we will take the steps required by law.

Updates will not retroactively remove contractual or statutory rights associated with existing purchases.

We encourage customers to review the current policy before requesting a return, particularly when purchasing personalized products, custom-printed apparel, or home floor coverings.

33. Contact Us About Returns

If you have questions about return eligibility, area rugs, custom T-shirts, personalized merchandise, exchanges, or refunds, please use the customer support contact options available on purelyhomedecor.com.

When contacting us, include your order number, product name, and a brief explanation of the issue.

For damaged or defective merchandise, photographs may help us assess the circumstances.

For customized products, include the relevant design or personalization details from your order confirmation.

Our team will review the available information and explain the appropriate next steps under the applicable policy.

34. Our Returns Commitment

At purelyhomedecor.com, we aim to provide a clear and practical returns experience for customers purchasing home decor, area rugs, custom T-shirts, and personalized gifts.

Our approach is based on the following principles:

• 30-Day Free Returns: Request a qualifying return within 30 calendar days of delivery.
• Free Standard Shipping: Complimentary delivery on all orders within supported U.S. delivery areas.
• Complimentary Return Shipping: Free return transportation for eligible merchandise through our designated process.
• No Minimum Purchase Requirement: Eligible orders qualify for free standard shipping regardless of order value.
• Product-Specific Guidance: Return requirements account for the characteristics of rugs, apparel, and decorative merchandise.
• Personalization Awareness: Custom-made items are assessed according to their disclosed terms and applicable law.
• Support for Product Issues: Assistance with damaged, defective, incorrect, or materially misdescribed merchandise.
• Clear Refund Procedures: Information about inspection, approval, and refund timing.
• Customer Privacy: Responsible handling of information submitted during return requests.
• Respect for Consumer Rights: Recognition of applicable warranties and legal remedies.

We appreciate the trust customers place in purelyhomedecor.com. Our aim is to make the returns process understandable and fair while helping customers shop with greater confidence.

Thank you for shopping at purelyhomedecor.com.

purelyhomedecor.com – Personalized home decor, area rugs, custom T-shirts, and distinctive gifts with free U.S. standard shipping and 30-day free returns on eligible merchandise.